FAQs

You can find your order ID in the email you receive after completing your purchase.  If you listed your phone number instead, you will find the information in a text!

Due to the influx of orders and delays in the supply chain, your order may take longer to get to you.  As long as we have an item in stock, we will fulfill the order within 2 days, and then ship accordingly (which will take 3-7 days when shipped inside the United States and between 8-18 days when shipped to a Canadian address). We are working as hard as we can to fulfill your orders and ship them to you quickly. Thank you for your patience! Please email is if you have any questions on your order: info@eatgangster.com

For food safety reasons, we are unable to accept any returns once the package has left the Eat G.A.N.G.S.T.E.R. facility. Please email us any questions or concerns you may have about the product you received at info@eatgangster.com

Yes! Our mixes were developed for those in the strict elimination phase of the Autoimmune Protocol diet.

At this time, we offer shipping throughout the US and Canada.

We have found it takes between 8-18 days to arrive to a Canadian address from our fulfillment center.

Here is a link to the Ingredient lists to each of our products:

Tigernuts, are not nuts at all, but rather edible tubers. They’re the size of a chickpea but wrinkly with a chewy texture and sweet nutty flavor. Tigernuts were traditionally used as both food and medicine. Rich in a variety of nutrients, they have been linked to several health benefits — ranging from better digestion to a reduced risk of heart disease. They are grain-free and nut-free too!

You will enjoy a delicious result using 100% maple syrup, so that’s what we highly recommend. This said, please feel free to experiment with other liquid sweeteners (honey? monk fruit syrup? applesauce?) and let us know how they work! Our Cookie Mix is designed to bring you joy while on a healing diet.  If you use an alternative sweetener that better supports your needs, your cookies may end up with a different texture, flavor or consistency. Please reach out to us if you have questions or feedback. We’d love to hear from you! Email: info@eatgangster.com

We formulated the recipes with the perfect balance of wet to dry ingredients to result in a cookie with great texture and flavor. Although we can’t guarantee the outcome, if you choose to add less maple syrup, keep in mind you may need to add more water to get the dough to the correct consistency.

We obtain our gelatin from 2 different companies - Vital Proteins and Zen Principle.  Both are derived from grass-fed beef and are Kosher.

Our goal at eat G.A.N.G.S.T.E.R. is to provide as many people as possible access to our products; in line with this vision, at present, we ship to the US and Canada. We are working toward more in the near future!

The cost of shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard). Our commitment to you is that we are 100% transparent with all international shipping costs in terms of shipping rates and Landed Costs (i.e., duties and taxes/fees)as we offer DDP (delivery duties paid) shipping. With this service, there will be no additional costs for you.

eat G.A.N.G.S.T.E.R. offers multiple shipping services for Express and Standard shipping with coverage across Canada.

Express PremiumandExpress Economyare designed to provide exceptional first class shipping service where merchants and buyers are looking best in class service and the fastest time in transit.Standard PremiumandStandard Economyprovide a best in class solution for merchants and buyers who are more cost conscious and have the flexibility to work with Standard shipping times in order to provide a cost effective shipping solution for their customers.

Shipping rates are typically calculated based on the weight and size of your parcel. They will also vary based on your chosen service level and your local delivery address.

The delivery time varies depending on the route/destination. It typically takes 2-5 business days for Express shipments to arrive. Standard shipments usually take between 6-14 business days. Note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.

Duties and taxes are collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, an import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. Other factors besides the good’s value define the amount of duties to be paid, including trade agreements between countries and specific customs authorities. For example, some countries have minimum thresholds in terms of good’s value below which no duties apply (AKA “de minimis” value)In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge a variety of taxes on the goods imported. For example, Canadian provinces charge a variety of taxes – from a goods and service tax (GST) to a harmonized system tax (HST) to a retail sales tax (RST).

We have set up our shipping options so that you will pay duties and taxes at checkout when you place your order (DDP - delivery duties paid). This way, you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered. DDP also ensures faster customs clearance and predictable, lower landed costs since it is managed by our service provider’s network.How can I track my order?eat G.A.N.G.S.T.E.R. provides you with a tracking number and link when your order is being fulfilled. You can track the status of your order through this tracking number and link as soon as your items have been picked up from the warehouse and scanned by the carrier, further updates are posted as your parcel is in transit and ultimately delivered to you.

First, we want to let you know that most shipments make it through customs without delays when shipping DDP. That said, customs authorities review a shipment from time to time, known as formal clearance, and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will let you know. Reviews by customs authorities can take as little as a few hours but occasionally last much longer for days or even weeks, depending on the country and their workload at the time.

No. Consignee or recipient address cannot be changed after an item has been exported out of the country. Before a parcel leaves the country, our third-party EOR (exporter of record), does declarations and denied or restricted party screening. As a result, changing the consignee entirely poses a significant cost and compliance risk.

It depends on the carrier and where the parcel is on its current journey. Please reach out to your customer support team to request a change here:info@eatgangster.com.

We strongly discourage shipping to hotels or similar temporary residences.Shipments to hotels are highly problematic not just due to the potential to be incorrectly designated as B2B shipments, but also as there’s usually a short window of time to clear them; they often deal with non-residents/non-nationals in a foreign country trying to import; and there is a high likelihood confusion among carriers, customs, merchants, and consignees.